We wanted to delete our petty cash account (El Dorado
Savings) and when all the transactions were deleted and also
the account name, it increased our other account (Scottrade)
by a couple of thousand dollars. No where on this account
is there any of the petty cash added in that can be seen.
What happened and how to fix. Tomorrow is 12/31/2007 and
this is a big problem. Help

Shirley

On 12/31/07, Shirley Cotten wrote:
> We wanted to delete our petty cash account (El Dorado
> Savings) and when all the transactions were deleted and also
> the account name, it increased our other account (Scottrade)
> by a couple of thousand dollars. No where on this account
> is there any of the petty cash added in that can be seen.
> What happened and how to fix. Tomorrow is 12/31/2007 and
> this is a big problem. Help

Please do not worry about today being 12/31. Accounting can be
reconciled any time. Transactions can be fixed. And so on. The
IRS doesn't come knocking people's doors on Jan 1.

It's likely that when you deleted some transactions, they were
transfers from one account to another. Your best bet is to
email support@bivio.com and we'll be able to help you out.

Treasurers: Please do not delete transactions unless they are
truly errors. Rather, you should enter offsetting entries.

Rob

Shirley Cotten writes:
> I FORWARDED ROB'S RESPONSE TO MY EMAIL TO OUR TREASURER
> MARIE. SHE SENT AN EMIAL TO SUPPORT AND TODATE WE HAVE NOT
> RECEIVED A RESPONSE FROM SUPORT@BIVIO.COM PLEASE SEE HER
> EMAIL AT BOTTOM SEPARATED WITH ***********. OUR TREASURER
> WOULD LIKE SOMEONE TO CALL HER IF POSSIBLE AT XXXXXXXXXXX
> AFTER 7AM PACIFIC TIME. IF EMAIL RESPONSE, PLEASE SEND TO
> xxxx@xxxx.xxxx and copy me at xxxx@xxxx.xxx.

bivio is entering a very busy time of year. Also, there's no need to
panic. This is a rather routine problem. We can restore your books,
if need be. You cannot file your tax return for another month. You
first need to reconcile your books with the 1099s you'll receive at
the end of Jan, at the earliest.

A few tips for those of you who are not all that familiar with the
Net:

* Do not include your phone number in public emails
* Do not include your email address or those of others
* Do not write in all capital letters as it is very rude.

I have taken your message offline as it might lead to an increase in
spam in your mail boxes.

Cheers,
Rob