Double entry of withdrawal on our account

Marie Powell on

I completed a withdrawal form for a member who passed away,
and now that the check has cleared, it is showing up as a
"snyc" and asking me to identify it. So it has been
deducted twice. Can you tell me how to handle this?

Thanks,

Marie Powell
404-841-6271

Gene Rooks on

Just delete the Account Synch entry. Gene Rooks

Rob Nagler on

Marie Powell writes:
> I completed a withdrawal form for a member who passed away,
> and now that the check has cleared, it is showing up as a
> "snyc" and asking me to identify it. So it has been
> deducted twice. Can you tell me how to handle this?

Just delete the AccountSync transaction.

Cheers,
Rob

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