In my Stockettes bivio site, my name is listed twice in the
accounts. 1 has all my units and transactions for the past
11 years. The other has 4 transactions, all petty cash,
amounting to about $80, from about 1998 to 2002.

When I tried, as advised by bivio, to delete the 4
transactions, and then enter them exactly the same in the
other Etana Finkler account, 2 old withdrawn members
appeared, with some small $ in their account, though their
last transaction was at least 3 years ago.

I re-imported the CAO data UGH
I reinstalled Club Accounting 3
I had to install a netFramework 2.0 which took 2 hrs
I finally got a clean account list of current members.

I saved a backup.

I deleted just 1 $10 transaction from the small Etana
Finkler account, and ooops! Elizabeth K appeared again in
the account list. So I re-imported the clean backup.

Everything else in the Stockettes bivio account finally is
in order. Bivio tech support hasn't responded, though hope
they will. Do any of you have any suggestions?

I could leave it the way it is, 2 accounts, but it's
probably 4-5 units that should be in my account. Isn't petty
cash moved into units?

Thanks, Etana

Etana Finkler writes:
> In my Stockettes bivio site, my name is listed twice in the
> accounts.

We'll get this fixed up. Give us a day or so as it requires us to do
a bit of work to reorganize your transactions. You'll get a response
to your pending support request as soon as we've done this.

Cheers,
Rob

Rob,
Now that I know you're working on it, I can be patient.
Thanks, Etana


Rob Nagler wrote:
> Etana Finkler writes:
> > In my Stockettes bivio site, my name is listed twice in the
> > accounts.
>
> We'll get this fixed up. Give us a day or so as it requires us to do
> a bit of work to reorganize your transactions. You'll get a response
> to your pending support request as soon as we've done this.
>
> Cheers,
> Rob

Rob,
Any news yet?


I keep getting many emails from bivio saying,
"I don't know how to help you with your issue.
Earn bivio bucks"

I think the wording should be changed to, "I've passed this
request on to bivio tech support."

Etana

Rob Nagler wrote:
> Etana Finkler writes:
> > In my Stockettes bivio site, my name is listed twice in the
> > accounts.
>
> We'll get this fixed up. Give us a day or so as it requires us to do
> a bit of work to reorganize your transactions. You'll get a response
> to your pending support request as soon as we've done this.
>
> Cheers,
> Rob

Etana Finkler writes:
> It really has been 2 weeks now with no resolution of this
> problem of my name listed twice, once with 4 transactions to
> be combined into the larger Etana account.

Please don't list you cell on a public list. We are backlogged, and
we'll get to it this week hopefully by Tue eve.

Rob

Rob Nagler wrote:

Rob, Thanks for the warning about my cellphone; might you be
able to delete that message. I should not have posted
cellphone; you are totally right.

Also, I received a reply from Paul Moeller, and I am going
to call the issue closed. Bivio/Paul did combine my account
so the extra one is gone. I still don't understand why the
$90 petty cash didn't increase my units, but perhaps it's in
there somewhere, many years ago. I'm ready to move on with
that.

Thanks a lot,
Etana

> > problem of my name listed twice, once with 4 transactions to
> > be combined into the larger Etana account.
>
> Please don't list you cell on a public list. We are backlogged, and
> we'll get to it this week hopefully by Tue eve.
>
> Rob

Etana Finkler writes:
> so the extra one is gone. I still don't understand why the
> $90 petty cash didn't increase my units, but perhaps it's in

You should probably just zero out the $90. Petty cash accounts don't
make sense in this day and age of electronic accounting.

Cheers,
Rob

Etana Finkler wrote:
> I still don't understand why the
> $90 petty cash didn't increase my units, but perhaps it's in
> there somewhere, many years ago.
 
Deposits into the petty cash account never purchase units. They don't
increase the member tax basis in the club either. This was the old way
to fund non-deductible expenses for the club. We recommend that
clubs use the non-deductible expense categories for these expenses
instead.
 
Paul Moeller
bivio, Inc.