where is bivio support?
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where is bivio support? I don't get any response. I cannot find a quick way to look over past transactions. is there a quick click to a list of chronological transactions? the glossary mentions a friendly print button but i don't find one. my reports require cutting and pasting to get them to one page. big hassle. Deannie >I don't get any response. Hi Deannie, It's tax time, and due to the heavy influx of NAIC clubs transferring accounts, tech support has its hands full. This team is very responsive, I can assure you. Please try to be patient. > I cannot find a quick way to look over past transactions. > is there a quick click to a list of chronological transactions? If I want every transaction in a broker or bank account, I click on Accounting|Accounts. I choose the account I want, then click on Transactions. They are in reverse order, but they are order, nonetheless. If I want the transactions for any security or member, I click on Accouting|Reports and choose either Member Status Report or Investment Performance Report, then click on Transactions. These are in order from oldest to newest. Note there is a checkbox to include or remove inactive stocks or members. Regarding your other message about Edward Jones vs. Scottrade. If you signed up your Scottrade account to AccountSync here at Bivio, it will draw information from Scottrade. It cannot telepathically pick up the activity from Edward Jones! <G> This software is good, but not that good! I know how frustrating it can be to learn a new account. Been there; done that. Just try to remember, this is not CA3. Give yourself a little time to learn the new system. At the end of the day, I think you'll be happy with what Bivio has given us to work with. Lynn Ostrem, President garbagecop@earthlink.net Crow River Investment Club www.bivio.com/crowriver Lynn, Thank you so much. I needed to hear that. Yes, I will get used to it. Just in a crunch trying to generate my first bivio reports before i leave town. i will try to trust the program. Deannie ----- Original Message ----- From: "Lynn Ostrem" <garbagecop@earthlink.net> To: "The Club Cafe" <club_cafe@bivio.com> Sent: Tuesday, February 06, 2007 1:13 PM Subject: Re: club_cafe: where is bivio support? > >>I don't get any response. > > Hi Deannie, > > It's tax time, and due to the heavy influx of NAIC clubs transferring > accounts, tech support has its hands full. This team is very responsive, > I can assure you. Please try to be patient. > >> I cannot find a quick way to look over past transactions. >> is there a quick click to a list of chronological transactions? > > If I want every transaction in a broker or bank account, I click on > Accounting|Accounts. I choose the account I want, then click on > Transactions. They are in reverse order, but they are order, nonetheless. > > If I want the transactions for any security or member, I click on > Accouting|Reports and choose either Member Status Report or Investment > Performance Report, then click on Transactions. These are in order from > oldest to newest. Note there is a checkbox to include or remove inactive > stocks or members. > > Regarding your other message about Edward Jones vs. Scottrade. If you > signed up your Scottrade account to AccountSync here at Bivio, it will > draw information from Scottrade. It cannot telepathically pick up the > activity from Edward Jones! <G> This software is good, but not that good! > > I know how frustrating it can be to learn a new account. Been there; done > that. Just try to remember, this is not CA3. Give yourself a little time > to learn the new system. At the end of the day, I think you'll be happy > with what Bivio has given us to work with. > > Lynn Ostrem, President > garbagecop@earthlink.net > Crow River Investment Club > www.bivio.com/crowriver To Deannie and all other new treasurers: There are a couple of very fine retired CPAs who follow this board. They are nearly ALWAYS here to lend a helping hand. Then there's the rest of us who may not be experts, but we understand the Bivio system. Don't hesitate to call on this board for help. There are no dumb questions here! Also, if you haven't signed up for Club Cafe messages to automatically come into your inbox, you should. You can delete the messages that don't interest you. But some of them might be very educational, especially if you are new here. To do this, all you have to do is go to Club Cafe from Bivio's homepage. Click on the "join" button. To stop messages from coming to your personal inbox, click the "leave" button. Lynn Ostrem, President garbagecop@earthlink.net Crow River Investment Club www.bivio.com/crowriver my question was can I draw from both. I'm thinking your answer must mean that E Jones is not one of the bivio options. i will go back and look at that list. If e jones is on thelist, is it possible to connect to both. I'm thinking "no", that I must choose one. ----- Original Message ----- From: "Deannie Rule" <mcrule@cableone.net> To: "The Club Cafe" <club_cafe@bivio.com> Sent: Tuesday, February 06, 2007 1:30 PM Subject: Re: club_cafe: where is bivio support? > Lynn, > > Thank you so much. I needed to hear that. > > Yes, I will get used to it. Just in a crunch trying to generate my first > bivio reports before i leave town. > > i will try to trust the program. > > Deannie > ----- Original Message ----- > From: "Lynn Ostrem" <garbagecop@earthlink.net> > To: "The Club Cafe" <club_cafe@bivio.com> > Sent: Tuesday, February 06, 2007 1:13 PM > Subject: Re: club_cafe: where is bivio support? > > >> >>>I don't get any response. >> >> Hi Deannie, >> >> It's tax time, and due to the heavy influx of NAIC clubs transferring >> accounts, tech support has its hands full. This team is very responsive, >> I can assure you. Please try to be patient. >> >>> I cannot find a quick way to look over past transactions. >>> is there a quick click to a list of chronological transactions? >> >> If I want every transaction in a broker or bank account, I click on >> Accounting|Accounts. I choose the account I want, then click on >> Transactions. They are in reverse order, but they are order, >> nonetheless. >> >> If I want the transactions for any security or member, I click on >> Accouting|Reports and choose either Member Status Report or Investment >> Performance Report, then click on Transactions. These are in order from >> oldest to newest. Note there is a checkbox to include or remove inactive >> stocks or members. >> >> Regarding your other message about Edward Jones vs. Scottrade. If you >> signed up your Scottrade account to AccountSync here at Bivio, it will >> draw information from Scottrade. It cannot telepathically pick up the >> activity from Edward Jones! <G> This software is good, but not that >> good! >> >> I know how frustrating it can be to learn a new account. Been there; >> done that. Just try to remember, this is not CA3. Give yourself a little >> time to learn the new system. At the end of the day, I think you'll be >> happy with what Bivio has given us to work with. >> >> Lynn Ostrem, President >> garbagecop@earthlink.net >> Crow River Investment Club >> www.bivio.com/crowriver > > If e jones is on thelist, is it possible to connect to both. I'm thinking > "no", that I must choose one. Deannie, until someone with more knowledge chimes in, I'm guessing you have to choose one. Lynn O. Lynn let me tell you another strange thing tht happened to me when I first cranked up bivio. I pulled up a membership report and there was a member who had withdrawn in 1999. Her name had never come up since then, on the other program. I wound up going back to NAIC and back in the files to July1999 when this member had withdrawn. I couldn't telll if everything made sense, so i went thru the process of withdrawing her again . (altho her name on the current report showed that she was a member but had no holdings. That did cause the name to disappear, however, i then had an extra $260 in my bank account. finally i just deleted the second "fine" from when that member withdrew, and the price was finally right. I'm not sure what happened but I think I fixed it. deannie > let me tell you another strange thing tht happened... Hey Deannie, Have you broken any mirrors or walked under any ladders lately!? <Grin> Lynn O. |
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