club_cafe: When's it do?
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club_cafe: When's it do? In a message dated 12/22/2006 9:21:50 A.M. Eastern Standard Time,
starrwp@earthlink.net writes:
That has been my question!! I paid it in December. Bivio acknowledged it My understanding, though I'm sure Rob will correct me if I'm wrong, is that
current $69 subscriptions will remain in force until the end of their term. So
if your current $69 subscription expires in Jan 2008, you won't pay the $99 rate
until then. Of course, you won't have access to AccountSync until then either.
Alternatively, you can pay $30 now and upgrade your subscription.
Ira Smilovitz Greetings bivio users! bivio and bivions survived the Great Blizzard of '07. Despite the state of emergency -- Gawd! The mall is closed! -- bivio.com was running smoothly, and our support team was answering questions. Yesterday, most of us spent the day playing. Jenn is on vacation. The rest of us dug out our driveways. I even got juvenile (did I ever grow up?), and I slipped and slid down the driveway in my Subaru Outback clearing the snow. My kids were in the trunk to add extra weight, and they had a grand time. I was the greatest dad ever until I asked them to help clean up the snow piles I knocked down that my wonderful wife had so neatly stacked up. It's tough being a dad! Kids see you as an angel one minute and a devil the next. Even though I70 was shutdown to Kansas and no planes were flying in our out of Denver International Airport, yesterday, we finally were able to send out the biggest announcement in our history. It was suppose to go out Monday, but it didn't as you may have noticed. :-) It's that time of year when I like to give the rest of the team a break. It's my job as CEO and Supreme Mugwump to let people take a break every now and then, and if you email support, it'll be me who answers your question. Please be kind, and wait till January. ;-) Thanks to our new strategic alliance with BetterInvesting, phones will be covered better than they are normally this time of year, and in a few weeks, I'm sure BetterInvesting's fantastic Member Services Representatives be up to speed on the easier bivio questions. Please be patient with them. We want this transition to go smoothly so our training and transition plan is being executed gradually. We are a small company, and we make mistakes. This message is not put out by our public relations team. It's written by me in my email client, just like you write emails. That's the nature of working with a small company: you get the leading edge on everything, including mistakes, unfortunately. The price upgrade announcement was botched, but that doesn't mean we are screwing up everything else. Yes! Your subcriptions are valid. Indeed, we will even refund customer's pro-rated subscriptions even though we have no legal obligation to do so. It's the right thing to do, and as far as I know, there haven't been any refunds as a result of our botched PR. We cannot support you on the Club Cafe. Our privacy policy does not allow it. In order to support you, we have to look at your account and write about those details. That can't happen in a public forum like this. Note: we have *never* exposed or otherwise negligently handled your personal data. Unlike some companies which ship around your data in cardboard boxes via UPS, not one byte has been lost or exposed by bivio in our seven years of operation. It's the time of the year to be jolly and spend some time with your families. Wait till January 31st to think about your taxes for 2006. Your 1099s will arrive, and there might even be corrected 1099s from your brokers, like there were last year. January is a time for reflection for investors. You have a full year behind you. Look at your AIRR. Use our "what if" Performance Benchmark report to see how your club performed in 2006. Above all, the best investing decisions are made when you are relaxed. Tis the season to be merry! Thank you for using bivio, and we wish you and your friends, families, and club members many happy returns in 2007 and beyond! Cheers, Rob Nagler Chairman & CEO bivio Inc. |
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