Tried to get some support on a few transaction-related
matters the last few days.

Getting the busy-with-tax-season excuse in lieu of any
results. Understandable, but wouldn't mind a reasonable
rate hike to cover seasonal hiring.

Thoughts?

Nick Facaros wrote:

>Tried to get some support on a few transaction-related
>matters the last few days.
>
>Getting the busy-with-tax-season excuse in lieu of any
>results. Understandable, but wouldn't mind a reasonable
>rate hike to cover seasonal hiring.
>
>Thoughts?
>
>
>
>
I see no problems and don't see a need for extra staff. Are your
problems related to bivio software and its function or are they related
to accounting and how to enter specific transactions. I've had no
problems and have had great support for my one question. Perhaps your
questions are not best answered by bivio's support but by an accountant
or perhaps you could throw it out to the masses and see if we can't get
you the answer you need. bivo's here to provide the software; and,
their role is not to provide the accounting or tax help.

I've had no problems with bivio's software and I see the folks using the
NAIC software having all sorts of questions on the I-Club lists. I
think bivio's done a great job in comparison.

John Munn

Nick Facaros writes:
> Tried to get some support on a few transaction-related
> matters the last few days.

We did respond to your message yesterday within four hours. Your
second message has taken a little longer respond to, because we have
to fix the software problem associated with your request.

> Getting the busy-with-tax-season excuse in lieu of any
> results.

I'm sorry you are dissatisfied with the results. We will be happy to
refund the rest of your subscription. We also will be happy to solve
your problem.

> Understandable, but wouldn't mind a reasonable
> rate hike to cover seasonal hiring.

We invest a lot in the training of our support team. All of them are
experienced programmers, by the way, who can not only answer your
questions but can also fix some of the issues in the software. The
accounting and tax industry is not like the agricultural or
construction business. The problems are more complex, and the
solutions are often quite complicated.

Seasonal hiring is not in your or our best interest.

Rob