Hi there!

The other day, I uploaded an SSG file to the general files
section of my website. When someone mentioned that they
couldn't download it properly, I went back to look.

The file, while uploaded as an SSG (say, FDS.ssg) is being
converted to a .txt file Then it can't be imported into
Toolkit.

Am I doing something wrong? How do I fix this? You can
find these SSG files at www.bivio.com/crowriver/files in the
Reports and SSGs section. Thanks! Lynn

Lynn Ostrem writes:
> The file, while uploaded as an SSG (say, FDS.ssg) is being
> converted to a .txt file Then it can't be imported into
> Toolkit.

When you upload the file, make sure the Name: field ends in .ssg,
e.g. FDS.ssg. This is the only way Windows knows it is an SSG file.

Cheers,
Rob