Account Sync errors
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Account Sync errors Ever since our club started using Account Sync, we've got accounting errors because our brokerage account (TD Waterhouse) first deposits dividends and then in a separate transaction, reinvests them. Apparently Account Sync cannot handle this, so everytime we get a dividend paid, it records it against the brokerage balance AND against the share balance. Bivio support: I know we're not the only TD Waterhouse account out there, so are you doing something to remedy this? > Bivio support: I know we're not the only TD Waterhouse > account out there, so are you doing something to remedy > this? We had recognized this problem this week. We're working on a fix which will be available this weekend. It only occurs when Waterhouse records the DRP over a period of several days. We apologize for this error and any inconvenience it may have caused. In the future, if you notice a problem, please send a quick note to support@bivio.com. We almost always fix problems within the week. Cheers, Rob |
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