Has my emails reached bivio support?

John W Ranby Trustee PGM Cariboo Trust on

Laurie;
I have sent two emails earlier this week to bivio support.
Neither have been acknowledged.

My previous experience with bivio support has been excellent
so I am concerned that my emails are not reaching bivio
support. I have checked my own email system, including the
spam folder, for a response from bivio support to make sure
the problem is not on my end.

Would you please acknowledge receipt of my emails or
communicate with me (via email or phone) what to do
different.
Jack Ranby

Laurie Frederiksen on

Responses were sent to both of your emails. You may need to check that your email provider is not blocking email from support@bivio.com

I will email you separately from Club Cafe from a different email address

Laurie Frederiksen
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On Fri, Nov 13, 2020 at 11:17 AM John W Ranby Trustee PGM Cariboo Trust via bivio.com <user*15792700001@bivio.com> wrote:

Laurie;
I have sent two emails earlier this week to bivio support.
Neither have been acknowledged.

My previous experience with bivio support has been excellent
so I am concerned that my emails are not reaching bivio
support. I have checked my own email system, including the
spam folder, for a response from bivio support to make sure
the problem is not on my end.

Would you please acknowledge receipt of my emails or
communicate with me (via email or phone) what to do
different.
Jack Ranby

John W Ranby Trustee PGM Cariboo Trust on

I want to acknowledge publicly that the communication
problems were entirely on my end.

Bivio support was prompt and helpful as usual.

Five stars as usual, Laurie.

Jack Ranby

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