After opening my tax forms in their PDF format, the "print"
option under "File" comes up gray. I am unable to print.
Tried right clicking but nothing comes up. Ideas?

Margaret:

There are two potential sources for your problem: 1) the
program you are using to open the pdf file; or 2) the pdf
file itself. To determine which, do the following:

Open some other pdf file with adobe reader or whatever
program you are using to read the pdf file. Try printing
this other file. If the print is greyed out; then the
problem rests with the program or the printer configuration
with your computer.

If some other pdf file prints fine, then using Windows
Explorer, find the tax pdf. Right mouse click on the file
and open "properties". Make sure that the security on the
file is not restricted so that it prevents printing.

If neither of these methods resolves the issue, come back
and relate what happened with you tried these solutions.

Jack Ranby

Dear John,

THANK YOU!! I was able to print one file but not another, so I looked into
the properties section of the tax file, as you suggested, and changed the
program used to open it to Adobe Reader.

Presto!! The print option showed up in blessed black, and my tax forms are
printing out as I type this thank you note to you.

Love this way to get help from other Bivio subscribers.

Thanks again for your timely and helpful response.

Margaret

--------------------------------------------------
From: "John W Ranby" <ranby@azbar.org>
Sent: Tuesday, February 24, 2015 6:24 PM
To: <club_cafe@bivio.com>
Subject: [club_cafe] Re: unable to print tax forms

> Margaret:
>
> There are two potential sources for your problem: 1) the
> program you are using to open the pdf file; or 2) the pdf
> file itself. To determine which, do the following:
>
> Open some other pdf file with adobe reader or whatever
> program you are using to read the pdf file. Try printing
> this other file. If the print is greyed out; then the
> problem rests with the program or the printer configuration
> with your computer.
>
> If some other pdf file prints fine, then using Windows
> Explorer, find the tax pdf. Right mouse click on the file
> and open "properties". Make sure that the security on the
> file is not restricted so that it prevents printing.
>
> If neither of these methods resolves the issue, come back
> and relate what happened with you tried these solutions.
>
> Jack Ranby
>