The Mystery of the Missing Cents
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The Mystery of the Missing Cents It had not been fixed on the August statement. Diane -----Original Message----- From: club_cafe@bivio.com [mailto:club_cafe@bivio.com] On Behalf Of Shunmugam Baskar Sent: Saturday, September 14, 2013 10:23 AM To: dial@quidnunc.net Subject: Re: The Mystery of the the Missing Cents Hello, Did the TDA fix the issue, the IDA interest entry in the Bivio? Still, we have the same problem; the Bivio is not entering the interest income. Please let me know. Thanks SB It's not just a bivio thing. The same thing (amounts under $1 showing up as zero) also happens when downloading TD Ameritrade data into Quicken. It's even wrong on the TD Ameritrade web site in the transactions history. ----- Original Message ----- From: "Diane" <dial@quidnunc.net> To: "'The Club Cafe'" <club_cafe@bivio.com> Sent: Saturday, September 14, 2013 11:08 AM Subject: [club_cafe] RE: The Mystery of the Missing Cents > It had not been fixed on the August statement. > > Diane > > -----Original Message----- > From: club_cafe@bivio.com [mailto:club_cafe@bivio.com] On Behalf Of > Shunmugam Baskar > Sent: Saturday, September 14, 2013 10:23 AM > To: dial@quidnunc.net > Subject: Re: The Mystery of the the Missing Cents > > Hello, > Did the TDA fix the issue, the IDA interest entry in the Bivio? > Still, we have the same problem; the Bivio is not entering the interest > income. > Please let me know. > Thanks > > > SB > TDAM's total info shows up when I get the info on my Google internet. Last month they showed a # 1.445 Give this a try ! Lillian On Sat, Sep 14, 2013 at 11:39 AM, Jim Thomas <jimt075@comcast.net> wrote: It's not just a bivio thing. The same thing (amounts under $1 showing up as zero) also happens when downloading TD Ameritrade data into Quicken. It's even wrong on the TD Ameritrade web site in the transactions history. Lillian E Goodman I got this from TDA on July 11: > Thank you for contacting TD Ameritrade. Unfortunately, we are experiencing an issue with
decimals on the Transactions Page and in downloads to third-party services, such as Bivio. It will not show the decimal, so if it is less than $1 it shows as 0. The issue is being resolved as quickly as possible by our developers. We are mindful of the quality of our feeds because we have many traders such as yourself that need these feeds to work properly for various reasons. > While we constantly strive to maintain superior service levels to our products, technology does not always allow us to be 100% reliable with all the factors that are involved. We strive to earn the trust of our traders when providing these quotes, and continue to monitor our systems for errors or improvements. > Thank you for choosing TD Ameritrade! > Sincerely, > Joseph Antonelli > Technology Support, TD Ameritrade > Division of TD Ameritrade, Inc. Indeed, it is not a bivio problem. Ed Berners sjvalley
Thanks, Ed. TDA says….. << . The issue is being resolved as quickly as possible by our developers. We are mindful of the quality of our feeds because we have many traders such as yourself that need these feeds to work properly for various reasons. >> I put that right up there with the line that ‘your call is very important to us’, while I am on hold for 20 minutes. They have had ample time to fix this problem. Rip |
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