same member

Deannie Rule on

I have written this request before and just learned tonight
that one of our members still has not successfully gotten
online with Bivio.com. she enters her id, then it asks for
a password and she puts it in and the box goes blank, then
pops up one of those scrambled letter puzzles. .....she
types that in and hits enter and another scrambled letter
puzzle pops up, and again and again. she is aware of case
sensitibe and also says there are some of thsoe scrambled
signals that she really got wrong, but surely not ALL of
them.

how can i talk her online?

Laurie Frederiksen on

Dear Deannie,

I have no idea where she is trying to login. As far as I know, we do not have any captcha screens.

To login she should do this:

1. Go to our homepage, https://www.bivio.com
2. Select the Login link on the left side
3. Enter her email address as her User Id
4. Enter her password.
(If she has forgotten her password, here are the instructions she can follow to get a new one: https://www.bivio.com/site-help/bp/Lost_Password_Help)

Hope that helps.

--
Laurie Frederiksen
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Deannie Rule on

i have passed your instructions along. willl let you know
tomorrow.

thanks.

deannie

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